What is VQI?
Beyond Dashboards — Actionable Voice Intelligence
Voice Quality Intelligence (VQI) uses AI, Automatic Speech Recognition (ASR), NLP, and machine learning to evaluate voice conversations. Sharyx VQI goes beyond transcripts to deliver actionable intelligence.
VQI Evaluates
Call quality & audio clarity
Agent performance & effectiveness
Customer sentiment & emotion
Compliance adherence & script validation
Conversation effectiveness & outcomes
How It Works
From Voice to Intelligence
Four-step pipeline that transforms every conversation into measurable intelligence
Step 01
Voice Ingestion
- Live calls or recorded calls
- Human agents or AI voice agents
- SIP, telephony, WebRTC, API streams
Step 02
Speech Intelligence Layer
- High-accuracy ASR (Speech-to-Text)
- Language detection & diarization
- Noise & silence analysis
Step 03
AI Quality Analysis
- Sentiment & emotion detection
- Script & compliance validation
- Talk-time & pacing analysis
Step 04
Scoring & Insights
- Automated call scoring
- Agent & campaign insights
- Quality gaps & improvement signals
Core Features
Everything You Need for Voice Quality
AI Call Quality Monitoring
Automatically evaluate 100% of calls, not just samples.
- Audio clarity & distortion detection
- Silence, overlap & interruption analysis
- Voice stability & confidence scoring
Speech Intelligence & ASR Analytics
Leverage advanced speech intelligence for deep insights.
- Accurate speech-to-text (ASR)
- Multilingual language support
- Accent & pronunciation analysis
Automated Quality Scoring
Remove manual QA efforts with AI scoring.
- Custom quality scorecards
- Sales & support performance metrics
- Real-time & post-call scoring
Sentiment & Emotion Analysis
Understand how customers feel, not just what they say.
- Positive, neutral & negative sentiment
- Stress & frustration detection
- Agent empathy measurement
Compliance & Script Adherence
Flag compliance risks on every call in regulated industries.
- Mandatory statement detection
- Script deviation alerts
- AI-generated voice compliance (India-ready)
AI Voice Agent Quality Evaluation
Monitor AI agents like human agents.
- Voice naturalness scoring
- Response accuracy & latency
- Tool-call outcome validation
Use Cases
Built for Every Industry
Customer Support Quality Assurance
- Improve CSAT & FCR
- Identify recurring issues
- Reduce escalations
Sales & Lead Qualification
- Track objection handling
- Measure conversion intent
- Optimize scripts
BFSI, Healthcare & Regulated Industries
- Compliance-first monitoring
- Audit-ready reports
- Risk reduction
Airline & Travel Voice Operations
- Booking call analysis
- Issue resolution tracking
- AI & human agent parity
Enterprise-Ready
Built for Enterprise Scale
Security & Privacy
- Role-based access control
- Data encryption at rest & transit
- Enterprise-grade audit logs
Multilingual & Global Scale
- Indian & global languages
- Accent-aware ASR models
- High-volume call processing
Easy Integration
- APIs & Webhooks
- CRM & ticketing systems
- Telephony & SIP providers
Why Choose Sharyx VQI
Not Just Monitoring — Improving Conversations
Analyze 100% of voice conversations
Works for humans + AI voice agents
Built for enterprise compliance
India-ready AI voice regulations
Actionable insights, not raw data
Real-time & post-call intelligence
Measurable Impact
Turn every conversation into actionable data that drives business results
100%
Calls Analyzed
Lower
QA Cost
Faster
Insights
Flags
Compliance Risks