Always-On Support That Scales
Deliver consistent, high-quality support around the clock without scaling your team. AI voice agents handle the volume so your team can focus on what matters.
Why Businesses Choose AI-Powered Support
Traditional support teams struggle with volume spikes, inconsistent quality, and rising costs. SharyX automates resolution while maintaining a human-like experience.
Key Outcomes
Intelligent Support Automation
From understanding what the customer needs to resolving their issue — every step is automated with precision.
Intent Recognition and Routing
Automatically understand what the caller needs and route them to the right resolution path — no menu trees required.
Key Features
Account Lookup and Verification
Securely verify caller identity and pull up account details in real time during the conversation.
Key Features
Policy and FAQ Handling
Answer policy questions, explain terms, and guide users through FAQ content using natural language.
Key Features
Automated Ticket Creation
Create, update, and categorize support tickets automatically based on conversation context.
Key Features
Smart Escalation to Human Support
Detect complex or sensitive issues and seamlessly hand off to a human agent with full context.
Key Features
From Issue to Resolution — Automatically
Every customer interaction follows an intelligent workflow that adapts to the situation in real time.
Monitor Support Performance in Real Time
Track resolution rates, identify trends, and optimize your support operations with actionable insights from every conversation.
Key Metrics You Can Track
All metrics are updated in real time and exportable for reporting.
Live Support Dashboard
Why It Matters
Connect to Your Support Stack
SharyX integrates with the tools your support team already uses — no rip-and-replace required.
CRM and Helpdesk Platforms
Salesforce, Zendesk, Freshdesk, HubSpot, and more.
Knowledge Base or Documentation API
Connect your existing knowledge base for instant answers.
Billing/Account Systems
Access billing data, payment status, and account details.
Call Center Platforms and Telephony
Integrate with existing call center infrastructure and SIP trunks.
Support Metrics That Drive Decisions
Track the KPIs that matter most for your support operations and prove the value of AI automation.
Tracked
Resolution Rate
Tracked
Average Handle Time
Tracked
Escalation Percentage
Tracked
Repeat Contact Rate
Tracked
Customer Satisfaction
What You Need
Get started quickly with a clear set of requirements for deploying your AI support agents.
Well-structured FAQ and policy knowledge
Required for a smooth deployment and high-quality automation.
Clear escalation criteria
Required for a smooth deployment and high-quality automation.
Security checks for account actions
Required for a smooth deployment and high-quality automation.
Monitoring dashboard for support managers
Required for a smooth deployment and high-quality automation.