24/7 Booking Assistance Without Human Agents
Deliver instant, reliable booking support around the clock — eliminating wait times and improving customer satisfaction across every touchpoint.
Business Outcomes
End-to-End Airline Booking Automation
From initial search to post-booking support, SharyX handles the entire airline booking lifecycle through natural voice conversations.
Capabilities
From Customer Request to Confirmed Booking
Every booking follows a structured, intelligent workflow — from initial request through confirmation, with real-time API integrations at every step.
Workflow Steps
Result
Complete booking handled end-to-end without human intervention — from search to confirmation in under 3 minutes.
Track Every Step of the Booking Journey
Monitor booking performance, identify drop-off points, and optimize your voice agent with real-time analytics and actionable insights.
Key Metrics Tracked
Example KPIs Dashboard
Connect to Your Travel Stack
SharyX integrates seamlessly with your existing airline and travel infrastructure to deliver a unified booking experience.
Airline Booking / GDS APIs
Connect to Amadeus, Sabre, Travelport, or proprietary airline APIs for real-time availability and pricing.
Telephony / SIP Provider
Integrate with Twilio, Plivo, or any SIP-based telephony for inbound and outbound voice calls.
Payment & Confirmation Systems
Process payments securely and send booking confirmations through your existing payment gateway.
CRM / Ticketing Platform
Sync customer data and booking records with Salesforce, Zendesk, or your internal CRM.
Webhook System for Itinerary Events
Trigger automated notifications for schedule changes, delays, and itinerary updates.
Metrics That Matter
Track the KPIs that demonstrate real business impact from your airline booking automation.
78%
Booking completion %
2m 45s
Average time to booking
85%
Automation rate
15%
Escalation rate
4.6/5
CSAT / post-call feedback
What You Need to Get Started
A clear checklist to ensure smooth deployment of your airline booking voice agent.
| Requirement | Details |
|---|---|
Clear API Contracts | Well-documented booking, search, and cancellation API endpoints with standardized request/response formats. |
Fallback Path to Human Agents | Seamless escalation to live agents for complex queries, VIP customers, or edge cases the AI cannot resolve. |
Identity Verification Flow | Secure caller authentication using PNR, booking reference, phone number, or multi-factor verification. |
Regional Language Support | Configure language models and TTS voices for target markets — Hindi, Tamil, Arabic, Malay, and more. |