What is Sharyx CareAI?
Sharyx CareAI is a 24/7 AI voice customer support agent that handles inbound & outbound support calls—resolving FAQs, complaints, escalations, and ticket creation with zero wait time.
Key Use Cases
FAQ handling & policy explanations
Complaint registration & ticket creation
Call-based troubleshooting (L1 & L2)
Call → Live agent escalation
Feedback & NPS collection
Core Features
Human-like conversational voice AI
Multi-lingual & accent-aware
Integrated with Zoho Desk, Freshdesk, Salesforce
Voice + WhatsApp + Email unified support
Analytics dashboard (AHT, CSAT, FCR)
Why Businesses Choose Sharyx CareAI
Reduce call center load
Improve CSAT with instant responses
Scale support without increasing headcount
Ideal for high-volume support environments
24/7 availability with zero wait time
Industries We Serve
Product Features
24/7 Availability
Round-the-clock support without staffing costs
Intelligent Query Resolution
Understands context and resolves issues autonomously
Seamless Escalation
Smart handoff to human agents when needed
Multi-Language Care
Support customers in their preferred language
Sentiment Detection
Identifies frustrated customers for priority handling
Ticket Integration
Creates and updates support tickets automatically
Integrates with your favorite tools