Features / Sentiment Analysis

AI Sentiment Analysis for Sales & Customer Support Conversations

Real-time emotion detection to identify frustrated customers and happy moments instantly

Core Capabilities

Real-Time Detection

Detect emotions as conversation unfolds

Multi-Emotion

Identify frustration, joy, confusion, and more

Trend Analysis

Track sentiment trends over time

Alerts

Get notified on negative sentiment spikes

24/7

Availability

Agents answer day and night

Indic

Language support

Hindi, Tamil, Telugu & more

API

Open APIs

REST APIs and webhooks

CRM

Integrations

Connect your existing tools

Popular Use Cases

Sales Outreach

Automate cold calls and follow-ups at scale

Customer Support

24/7 query resolution without wait times

Lead Qualification

Score and route leads automatically

Problems We Solve

Challenges and How We Solve Them

Agents can only handle a limited number of calls per day

AI agents handle many calls at once, 24/7

Much higher call capacity

Many leads never get a follow-up call

Automated outreach with smart scheduling

Every lead gets a follow-up

Long hold times drive customers away

Instant AI response with zero wait time

Fewer abandoned calls

Inconsistent service quality across agents

Standardized AI responses with quality control

More consistent customer experience

Frequently Asked Questions

We detect happiness, frustration, anger, confusion, satisfaction, and neutral emotional states.

Sentiment detection works across languages and accents; we review its output with you on real calls during the pilot.

Yes, set up alerts or automatic escalation when negative sentiment is detected in calls.

Unlock Emotional Intelligence

Start analyzing customer sentiment